The Road Home

Job Opportunities

Housing Program Manager (Vouchers)

If you are looking for a career with an organization that helps families who have experienced homelessness in our community and want to truly make a difference in people’s lives, then we would love to talk to you! The Road Home Dane County is currently recruiting for a Housing Program Manager-Vouchers to join our professional team.   

In addition to a great work atmosphere, The Road Home offers competitive wages and benefits, including medical insurance coverage effective on your first day of full time employment. 

Position Summary:

The Housing Program Manager (Vouchers) manages the overall supervision of case management services for The Road Home’s partnerships with our local public housing authorities, ensuring smooth delivery of program enrollment and case management services to program participants with a Section 8 voucher. The main responsibility of the role is to train, develop, and supervise professional case management staff, and in doing so, support staff to advance the mission of The Road Home. As part of the Program Leadership team, the Manager will report to the Program Director and be accountable for program compliance, tracking and meeting program goals and objectives, as well as assist in addressing operational and strategic issues as they arise. In addition, the Housing Program Manager (Voucher) is responsible for working towards partnership and system improvement with CDA and DCHA. 

Position Responsibilities and Essential Functions:

Staff Support and Development

  • Supervise 4-6 department staff, via weekly meetings and additional ongoing consultation as needed 
    • Motivate staff to achieve goals through individual and group supervision, coaching, goal setting, and training/professional development 
    • Organize trainings and topics for team meetings (about once per month)
  • Assist in hiring, onboarding staff, reviewing and approving PTO and time sheets
  • Review and evaluate staff performance

Program Management 

  • Process referrals and smoothly connect participants to appropriate program 
  • Implement and monitor a strengths-based, solution-focused approach to case management for programs and services
  • Ensure the timely flow of case management activities to meet program goals and objectives
  • Deliver complex case management for cases that demand higher level solutions
  • Mediate client grievances and facilitate case management/client issues

Program Compliance and Improvements

  • Provide insight on evaluating and improving programs and procedures 
  • Oversee data entry and accuracy and complete reports as needed 
  • Review client files and case notes for timely completion and accuracy
  • Ensure effective program operations and compliance with funder expectations and goals 
  • Work with Program Leadership team to develop consistent practices, procedures, and forms as appropriate 

System Coordination  

  • Work closely with CDA and DCHA and other partner agencies to effectively coordinate services across agencies/programs 
  • Liaison between coordinated entry, public housing authorities, the Homeless Services Consortium, and The Road Home staff
  • Actively participate in the Dane County Homeless Services Consortium and represent The Road Home on committees as appropriate 
  • In coordination with Program Director and Executive Director, attend program-related community, coalition and committee meetings and agency-related outreach and representation as needed

Competencies:

Supervision, Leadership, Mentoring, Teamwork Orientation, Confidentiality, Collaboration, Thoroughness, Time Management, Good Oral and Written Communication, Flexibility, Organizational Skills, Initiative 

Required Education and Experience:

A Bachelor’s or Associate degree is preferred. Effective written and oral communication, presentation, and technological skills are required. Must have the ability to structure and prioritize a wide range of tasks, and meet objectives in a timely manner. Demonstration of cultural competency is required. Previous supervisory experience and knowledge of housing/homeless services is preferred. 

Additional Eligibility Qualifications:

Must have and maintain a valid state driver’s license, maintain automobile insurance coverage and have access to an automobile.

Supervisory Responsibilities:

This position will supervise 4-6 department staff

Hours: This is a full-time position and core hours and days are Monday through Friday 8:30a.m. to 5p.m., and may require occasional evening and weekend hours.   

If you’re interested in the position, we’d love to hear from you!  Please send a resume and cover letter with wage expectations to dianes@trhome.org. 

AA/EEO Statement: It is the policy of The Road Home to provide equal employment opportunity to all persons regardless of race, color, sex, sexual orientation, gender identity, disability, age, religion, national origin, pregnancy or childbirth, ancestry, physical appearance, income level, source of income, political beliefs, marital, genetic, student or veteran status.

Housing Program Coordinator

If you are looking for a career with an organization that helps families who have experienced homelessness in our  community and want to truly make a difference in people’s lives, then we would love to talk to you! The Road Home Dane  County is currently recruiting for a Housing Program Coordinator to join our professional team.  

In addition to a great work atmosphere, The Road Home offers competitive wages and benefits, including medical  insurance coverage effective on your first day of full time employment.  

Position Summary

The Housing Program Coordinator works to end homelessness by providing families with housing opportunities,  including landlord outreach and recruitment. The Coordinator enrolls families from the Housing Priority List into  program openings within The Road Home. This position is responsible for verifying eligibility for housing programs in accordance with funding regulations and our community’s Written Standards. Once enrolled, the  Coordinator assists program participants with housing location/placement, timely referral to case management,  and ongoing program accountability. The Housing Program Coordinator will provide culturally inclusive, trauma  informed programming and services and will incorporate best practice techniques into the programs.  

Position Responsibilities and Essential Functions: 

To perform this job successfully, individual must be able to perform each essential duty satisfactorily. Reasonable  accommodations may be made to enable individuals with disabilities to perform essential duties 

Program Management and Development 

• Coordinate property management functions, including:  

o When program openings occur, work with coordinated entry to identify potential households,  document efforts to contact the households, and update families’ information in HMIS as  needed. 

o Verify eligibility for program participation. This includes using the community wide priority list to  fill program openings in accordance with enrollment criteria (e.g verifying homelessness,  disability). Communicate with coordinated entry regarding outcomes from referrals.  o Maintain leasing files for each household in the programs. 

o Collect necessary paperwork, upload to HMIS and enroll household into appropriate HMIS project o Complete contracts and forms with families entering the programs. 

o Work with families to locate housing options. 

o Recruit landlords for agency and/or community program openings. 

o Facilitate leasing of apartments. 

o Facilitate all necessary unit inspections for apartments leased by program participants. o Calculate rent annually based on household income, per program operations. Track payments  and follow-up with appropriate notices when fees are not paid in a timely manner.  

o Facilitate financial requests as needed (e.g. IDA, utility allowances) and keep a working  knowledge of the financial impact of program utilization (sponsors, county, HUD, United Way). o Communicate with accounting and administrative staff to ensure timely and accurate rent  payments. 

o Ensure participant compliance with program rules. Follow up with appropriate notices and/or  consequences when necessary. Coordinate problem solving with participants, case managers and  landlords. 

• Facilitate the transition to an on-going housing case manager

Operations Management 

• Facilitate routine meetings with program staff as needed. 

• Develop and/or update written program materials as needed. 

• Assist Program Director and/or Housing Manager with program reporting requirements.  • Work closely with funders and other community partners to develop, implement, and evaluate program  success and to modify program components as deemed necessary. 

Other duties may be assigned. 

Required Education and Experience: 

• Associate degree in the social sciences, human services or related field, or commensurate experience. • Comprehensive experience in the following areas: program management, landlord/tenant law, working  with people who have experienced homelessness, community outreach and advocacy.  

Knowledge, Skills and Abilities: 

• Ability to multi-task and understand different funding sources 

• Knowledge of housing/homelessness 

• Must be highly organized with excellent record-keeping skills 

• Must be able to demonstrate culturally competent service delivery 

Competencies: 

Teamwork Orientation, Confidentiality, Collaboration, Thoroughness, Time Management, Good Oral and Written  Communication, Flexibility, Organizational Skills, Initiative 

Additional Eligibility Qualifications: 

Must have and maintain a valid state driver’s license, maintain automobile insurance coverage and have access to an  automobile. 

Travel 

Travel is primarily local 

Physical Demand/Work Environment 

Physical Demands: The physical demands and work environment described here are representative to those an employee  encounters while performing the essential functions of this job. While performing the duties of this job the employee is  regularly required to use hand, reach with hands and arms, talk and hear. The employee will also walk, sit, stoop, kneel,  crouch, and lift and/or move up to 10 pounds. 

Work Environment: This job operates in a professional office environment. This role routinely uses standard office  equipment such as computers, phones and copier, filing cabinets. This employee is exposed to a variety of conditions at  client sites. The noise level in the work environment is usually moderate. This position may require exposure 

Hours: This is a full-time position and core hours and days are Monday through Friday 8:30a.m. to 5p.m., and may require occasional evening and weekend hours.  

If you’re interested in the position, we’d love to hear from you! Please send a resume and cover letter with wage  expectations to dianes@trhome.org.  

AA/EEO Statement: It is the policy of The Road Home to provide equal employment opportunity to all persons regardless of race,  color, sex, sexual orientation, gender identity, disability, age, religion, national origin, pregnancy or childbirth, ancestry, physical  appearance, income level, source of income, political beliefs, marital, genetic, student or veteran status.